How much is delivery?

Delivery to Mainland UK only, we do not deliver outside of Mainland UK. For any Highlands and Northern Ireland orders please contact us before placing your order.

Delivery Charges are based on weight and generally follow this formulae:

Orders up to the value of up to £29.99 = Delivery cost £3.99+VAT

(usually sent Royal Mail 48: Tracking can be provided)

Orders between the value of £30 – £49.99 = Delivery cost £6.65+VAT

(Tracked 24 Service used)

Orders over £50 = Delivery cost £8.32+VAT

(Tracked 24 Service used)

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We use Royal Mail 24/48 Tracked or a courier services “24hr” as our delivery method’s.

(When the smallest dimension of a print Exceeds 1.4m we will use “Parcel Force Express 48 Large” as the shipping method, this is a 48hr service)

Delivery days are Monday to Friday, with Royal Mail 24 delivering when it can on Saturdays.

Bank Holidays & Sundays are not included as a delivery days.

We are unable to speed up the delivery times once in the postal system, we do apologies for any inconvenience caused.

How long will my order take to be delivered?

“Delivery ETA” is based on Print Ready artwork set to our ARTWORK GUIDE. We will then print your order in the website stated Print Time. Delivery is via Royal Mail 24 Tracked or a Courier 24 service, this is how the Delivery ETA is calculated (if you select our cheapest postage option Royal Mail 48 Tracked, please add an additional postage day to the ETA).

Delays may occur if you do not provide Print Ready Artwork or the delivery services are unable to fulfil their stated delivery schedules. This is beyond our control.

We are unable to speed up the delivery times once in the postal system, we do apologies for any inconvenience caused.

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 1. The majority of our products are PRINTED in 3 Working Days. However ALL Production/Print Times are stated on each individual product.

      Please refer to the product description to find out your print time then add the delivery time on top.

 2. After Printing your order/s will be posted either via Royal Mail 24/48 Tracked or via a Courier Service’s 24hr service.

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Royal Mail 24hr Delivery times are as follows ( Extract from Royal Mail Website )

” Although we aim to deliver 93% of 1st Class mail the next working day after posting, we are unable to provide a guaranteed service.”

Courier Service parcels are a Next Working Day service and up to now we have a 99% success rate with them. Tracking can be provided.

(When the smallest dimension of a print Exceeds 1.4m we will use “Parcel Force Express 48 Large” as the shipping method, this is a 48hr service)

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Orders placed on a Weekend or during a Bank Holiday will go into production and have their print time’s start from the Next Working day (Mon-Fri).

(If you place your order BEFORE 2pm (Mon-Fri), that day will be classed as the 1st Working Day of the production/print time.

The First day of production/Print Time of orders that are placed AFTER 2pm will be the following working day.)

 

Please note that for time sensitive prints we would advise you to use our “Express” print service taking in to account our maximum print times and then delivery ETA, as we can not guarantee prints to reach you at short notice.

What are the different paper weights and materials used?

       (1) 140gsm Satin paper & 200gsm Satin Paper are a similar finish to a Silk with  a slight sheen to them. Not glossy or matt. These materials are available from custom size’s (including A4 & A3) up to 12 sheet size large format posters. All are suitable for short term outdoor use.

      (2) 130gsm Silk paper, 300gsm Silk card. These materials are only available on A7 up to A4 sizes. All are suitable for short term outdoor use.

      (3) 225gsm Matt or Gloss Photo Paper. A true multi layered photo grade paper offering the widest colour gamut and very high ink loads & gives an outstanding photographic reproduction. Available in a wide range of sizes.

      (4) Self Adhesive Vinyl is a Glossy Sticker material widely used in the signage industry. materials are available from custom size’s (including A4 & A3) up to 12 sheet size large format posters. Suitable for short term outdoor use.

      (5) 440gsm PVC is a banner type material and widely used outdoors due to it’s durability to withstand the weather. It is perfect for long term outdoor posters. Suitable for long term outdoor use.

      (6) 450gsm Matt Laminated or 450gsm High Gloss materials are only available as Business cards. They are a thick card that is laminated Matt or specially coated to a Gloss finish.

      (7) 350gsm Brown Kraft eco-friendly card, only available as Business Cards. Printed on Brown Kraft paper that is naturally coloured using cocoa shells.

     (8) 350gsm Pearl card, only available as Business Cards. Pearlescent, with a shimmering finish ideally for simpler designs that makes use of a lighter colour palette with plenty of white space.

    (9) 120gsm Premium Uncoated laser-guaranteed white paper.  A stock only available for Letterheads and Compliments slips.

   (10) Foamex lightweight PVC reusable sheet. Only available as Foamex boards. Corrugated Plastic Boards for temporary signage. Only available as Corrugated Plastic Boards.

   (11) 318gsm / 400mic Yupo Blue. A stock used for our Waterproof/Tear Proof Leaflets, Flyers and Menus. A stock only available for sizes A6-A3.

Where can I leave notes about my order?

You can leave a Note per artwork upload if required. Artwork upload is after Order Confirmation and Payment. Alternatively notes can be emailed to us via print@pixel2print.co.uk  Please include your order number in the email to help us process your query quickly.

Artwork image scaling will be left to our interpretation if you send odd size files, unless you specifically detail by leaving a Note when uploading your files or directly email us:

print@pixel2print.co.uk      (Please include your order number)

Please Do Not leave notes in PayPal as we do not see these and will not be used during your order.

What is the maximum file size I can send?

The maximum we can receive per file is 100MB. Most files up to A0 should not need to exceed 25MB. If you do have extremely large files for some reason that you are unable to reduce the file size of, we would suggest you place the order without uploading your artwork. Once you have your order number simply send us a link to your file sharing provider such as ‘You Send It’ or ‘We Transfer’ and put your order number with it and we will retrieve your files from there.

Will the quality of my poster be the same as on my screen?

Unfortunately we can not produce a poster to look as amazing as it does on your high resolution backlit screen with the same vibrancy and intensity of colours that you will be able to see at home. Please bear this in mind when you design your prints that we can only print as good as the original that you send us.

If you send a very dark low resolution image that you have got from a social media site the chances are it will be below standard for printing an A0 poster. If you send an image that you want to be exactly A2 for instance you must design it at A2 or a proportional size that we can scale up or down to fit.

If it does not scale to the size you purchased our system will automatically scale it to the biggest size it can for the size you ordered and then print it. This may then give you an odd sized poster.

Ideally your artwork should be:

Set to the size you require printing

300dpi

CMYK colour format

Will VAT at the standard UK rate be added to my order?

All large format posters from A2 up to 12 sheet posters and all banners and display stands will require VAT to be added at the end of the order.

Most posters, business stationery like business cards and letterheads etc require VAT to be added at the end of the order.

Most flyers and booklets are Zero VAT rated unless they have a redeemable value such as an offer code or tear off slip or face value for sale.