Privacy Policy

Our Data Protection Policy

1. We will not collect or store any of your, or your customers, personal information unless it is permitted or required by applicable law.

2. Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.

The Information We Collect

We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as having a contact phone number to communicate an issue with your order, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.

When you place an order with us, we collect personal information which allows us to process your purchase. We collect your name and address to identify you as a customer and deliver the item to you. We collect your email and telephone number to send you notifications on the status of your order, including any issues or delays with delivery, and we collect payment information to allow us to process your payment. We also retain your artwork to allow you to easily and quickly reorder items.

Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions and special offers.

We will at times monitor and record communications between you and our Customer Success Team (including telephone conversations and emails) for quality assurance and compliance purposes.

We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.

We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.

 

Cookies

What are cookies?

Cookies are text files that contain small pieces of information. They are stored on your computer, tablet or smartphone, and sent to your browser from our web server. Cookies are used by most websites to gather essential information to provide the user with the best experience.

Cookies ensure websites function as you expect them to: they identify which platform you’re using and display an optimised version of the website for that platform, they save your log in details, and they remember your language preferences.

 

Types of cookies

Our website uses three types of cookies:

  • Essential to site function cookies

These cookies allow you to browse the site, search for products and add items to the basket. They also remember your preferences, such as your log in details and language preferences. They are essential to ensure our website runs as you would expect.

  • Performance cookies

These cookies are used to collect anonymous information about how you use our website. They inform us of any error messages from web pages and allow us to improve our website.

  • Third-party cookies

These allow us to record the customer experience and to test new services so we can improve the customer journey on the website. This can also include on-page advertising from third-parties, where cookies tailor the advertising to your preferences.

 

How we use cookies

We use cookies in the following ways:

  • To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.
  • To ensure you are provided with correct and useful information during your visit to our site.
  • To allow you to add items to the basket and proceed through our checkout.
  • To collect data which allows us to improve our services based on purchases and site usage.

More about cookies

More information on cookies and their uses can be found at www.allaboutcookies.org

 

Changes To The Privacy Policy

Any changes we may make to our Privacy Policy will be posted on this page and, where appropriate, notified to you by e-mail.

 

  • Dear Team Pixel2Print,
    I have just this minute received my A2 posters.
    1. Thanks for the speedy service- unbelievable 2. Thanks for the amazing quality print
    3. Thank for the superb quality product 4. Thanks for the no-frills business dealings
    This is why I love dealing with you guys.
    Have a great day.
    Many thanks.
    P. Rigby
  • Hi all at Pixel2Print,

    I was just wondering if there is any place I can leave a testimonial or review? I’ve been ordering from you lot for about 2 years now, I stopped for a long while but just received my order of 100 A2 prints this morning and yet again have not been disappointed. Excellent quality as always and fast delivery with no damage.

    Kind Regards,
    Jesse
  • Just wanted to thank you. My order arrived Saturday in wonderful condition. I was amazed as the price was so much lower than other companies I looked at but it was fantastic and very fast delivery. Will definitely be using your company again and recommending you to my friends!
    Thank you again,

    Ella Eske
  • Prints came this morning, you've done an amazing job they've come out better than I imagined! Really happy with them.
    Thank you, will be using you again in the future :)
    Catrin